❓ Frequently Asked Questions (FAQ)
? What is freeze-dried candy?
Freeze-dried candy is made by removing the moisture from traditional candy using a special freeze-drying process. This creates a crunchy, airy texture while intensifying the original flavors. It’s a totally new way to enjoy your favorite sweets!
? Who makes your candy?
All of our candy is handcrafted in small batches in our family-run kitchen. We take pride in making each batch with care, creativity, and lots of love.
? Do you offer local pickup?
Yes! We offer free local pickup in [Your City, Province]. Just select the “Local Pickup” option at checkout. We’ll email you when your order is ready, usually within 24–48 hours.
? Do you ship across Canada?
We sure do! We ship Canada-wide using trusted carriers. Standard and express shipping options are available at checkout.
? Do you ship internationally?
Not at this time. We're focused on keeping things close to home for now, but hope to expand in the future.
? What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available through our website's checkout.
? How long does it take to get my order?
Orders are typically processed within 2–4 business days, and shipping times vary depending on your location and the method selected at checkout.
? What if my order arrives damaged?
If your order is damaged or incorrect, please contact us within 3 days of receiving it. We’ll make it right with a replacement or store credit.
? Can I return my order?
Because our products are edible, all sales are final. We do not accept returns or issue refunds unless there’s a mistake with your order. See our [Refund Policy] for full details.
